Privacy Policy

1. Who We Are

Levantine Dental Clinic is a dental clinic licensed in the Emirate of Dubai and approved by the UAE Ministry of Health (Approval No. R6QZ1OOJ-210123). For the purposes of UAE data protection law, Levantine Dental Clinic is the controller of the personal information described in this policy. Our contact details are set out in the "Contact Us" section below.

2. Information We Collect

We collect information in three ways: information you give us directly, information generated when we treat you, and information collected automatically when you use our website.

Information you give us

• Identity and contact details – your name, phone number, email address, date of birth, nationality and Emirates ID or passport details where required for your patient file or insurance.
• Appointment details – the doctor, date and time you request when booking online, by phone, by WhatsApp or in person.
• Enquiries – the content of messages you send us through our contact forms, email, telephone, WhatsApp or social media.
• Insurance details – your insurer, policy or membership number and related information needed to verify cover and process claims.
• Career applications – the CV and details you submit when applying for a position with us.

Health information

When you become a patient we create and maintain a dental record. This includes your medical and dental history, allergies, medications, examination findings, X-rays and scans, treatment plans, clinical notes, consent forms and photographs taken for clinical purposes. Health information is a special category of personal data and we handle it with additional care, in line with UAE health data regulations.

Photographs and testimonials

With your separate, explicit consent we may use before-and-after photographs, videos or written testimonials on our website, in our clinic and on our social media channels. You may withdraw this consent at any time and we will remove the material from channels we control.

Payment information

Payments are processed by our bank, card terminal provider or instalment partner (such as Tabby). We do not store full card numbers on our systems. Our payment partners handle your payment details under their own privacy policies.

Information collected automatically

• Log data – your IP address, browser type and version, device type, the pages you visit, the date and time of your visit and the time spent on each page.
• Cookies and similar technologies – see the "Cookies" section below.

3. How We Use Your Information

• To schedule, confirm and remind you of appointments, and to contact you about your treatment.
• To provide dental care, maintain accurate clinical records and ensure continuity and safety of treatment.
• To verify insurance cover, obtain approvals and process claims with your insurer.
• To process payments and instalment plans.
• To respond to your enquiries, requests and feedback.
• To send you newsletters, offers and information about our services, where you have agreed to receive them. You can opt out at any time.
• To operate, secure and improve our website and understand how visitors use it.
• To comply with our legal and regulatory obligations, including those of the Dubai Health Authority and the UAE Ministry of Health and Prevention, and to establish, exercise or defend legal claims.

4. Legal Basis for Processing

We process your personal information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and Federal Law No. 2 of 2019 on the Use of Information and Communication Technology in Health Fields, and other applicable UAE and Dubai regulations. Depending on the purpose, we rely on one or more of the following: your consent; the need to perform our agreement with you to provide dental services; our legal obligations as a licensed healthcare provider; and our legitimate interests in running and improving our clinic and website, where these are not overridden by your rights.

5. How We Share Your Information

We do not sell your personal information. We share it only as needed for the purposes above, with:

• Our clinical team – the dentists, specialists, hygienists and staff involved in your care.
• Dental laboratories and specialist referrals – where needed to make restorations or provide treatment we do not perform in-house.
• Insurers and third-party administrators – to verify cover and process claims.
• Payment and instalment partners – to process payments.
• Service providers – companies that host our website, provide appointment scheduling (including Google Calendar), messaging (including WhatsApp), email, IT support and analytics. They act on our instructions and must protect your information.
• Regulators and authorities – where required by law, court order or a competent UAE authority.

6. Cookies and Analytics

Cookies are small text files stored on your device that may include an anonymous unique identifier. Our website uses cookies and similar technologies to remember your language preference, keep the site working properly and understand how visitors use it. Embedded content from third parties, such as Google reviews, Google Calendar booking, Google Maps and YouTube videos, may also set cookies governed by those providers' policies.

You can set your browser to refuse cookies or to alert you when a cookie is being sent. If you do, some parts of our website may not function properly.

7. How Long We Keep Your Information

We keep your dental and medical records for the periods required by UAE health regulations, which currently require health records to be retained for no less than 25 years from the date of the last procedure. Other personal information, such as enquiries and marketing preferences, is kept only for as long as needed for the purpose it was collected, after which it is securely deleted or anonymised.

8. Security

We use appropriate technical and organisational measures to protect your information, including access controls, secure systems and staff confidentiality obligations. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Some of our service providers, including our website hosting and certain online tools, may store or process information outside the United Arab Emirates. Health records are stored in accordance with UAE health data regulations. Where personal information is transferred outside the UAE, we take steps to ensure it receives an adequate level of protection as required by UAE law.

10. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you and receive a copy of your dental records.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, except where we are required by law to retain it (for example, medical records).
• Withdraw consent you have given, including for marketing or the use of your photographs or testimonials.
• Object to or ask us to restrict certain processing.
• Lodge a complaint with the UAE Data Office or other competent authority.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

11. Children

We treat children and young patients with the consent of a parent or legal guardian, and we collect and use their information only as needed for their care. Our website is not directed at children and we do not knowingly collect personal information online from anyone under 18 without parental consent. If you believe a child has provided us with personal information online, please contact us and we will delete it.

12. Third-Party Links

Our website contains links to third-party websites and services, such as our social media pages, Tabby and Google. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when they are posted on this page, and the "Last updated" date above will be revised. We encourage you to review this page periodically.

14. Contact Us